Free worldwide shipping on orders over US$59. Every order is shipped with a tracking number.
1. Order Processing
Orders are processed from our facility in Hangzhou, Zhejiang, China.
- Handling time: 1–3 business days after payment is confirmed.
- Custom and made-to-order items: 3–7 business days, as confirmed in your quotation.
- Orders placed on weekends or Chinese public holidays are processed on the next business day.
2. Delivery Times
Delivery times are counted from dispatch, not from order placement.
- Europe, North America, Oceania: 7–15 business days with standard tracked shipping.
- Asia and the Middle East: 5–12 business days.
- South America and Africa: 10–20 business days.
- Express courier (DHL / FedEx / UPS): 3–7 business days. Available on request; a surcharge applies.
These are estimates, not guarantees. During peak periods (public holidays, promotional events) or due to customs inspection, delivery may take longer.
3. Shipping Charges
- Orders of US$59 and above: free standard shipping worldwide.
- Orders below US$59: a flat shipping fee applies, shown clearly at checkout before you pay.
- Remote areas: certain destinations may require an additional surcharge, which we will confirm with you before dispatch.
No shipping charge is ever added after your order has been placed and paid.
4. Tracking
Every order receives a tracking number. You will receive it by email within 1–2 business days after dispatch, and you can look up your delivery status at any time on our Track Order page. Please allow up to 48 hours for the carrier to activate the tracking information.
5. Delivery Destinations
We ship to most countries and regions worldwide. If your country is not available at checkout, please contact us and we will confirm whether we can arrange delivery.
6. Customs, Duties and Taxes
- All prices on this website are in the currency shown and exclude import duties and taxes.
- For destinations outside China, import duties, VAT or sales tax, and customs clearance fees may be charged by your local authority on arrival. These are the buyer's responsibility.
- We declare shipments accurately in accordance with customs regulations. We do not under-declare the value of goods.
- If a parcel is returned to us or destroyed by customs because duties were not paid, the original shipping cost is not refundable.
7. Split Shipments
If your order contains items with different availability, we may ship them separately at no additional cost to you. Each shipment receives its own tracking number.
8. Delays, Loss and Damage
- Delayed shipments: if a parcel has not arrived within the estimated time, contact us and we will open an investigation with the carrier.
- Lost parcels: if the carrier confirms the parcel is lost, we will reship or refund the order in full.
- Damaged on arrival: report within 7 days of delivery with photographs of the outer packaging and the affected pieces. See our Return & Refund Policy.
- Incorrect address: please check your delivery address carefully. If you need to change it after dispatch, we will try to arrange it with the carrier, but we cannot guarantee it.
9. Refusal of Delivery
If a customer refuses delivery without a valid reason, the return shipping cost and any duties incurred will be deducted from the refund.
10. Contact Us
Questions about your shipment? Contact us:
- Email: lijutech_official@outlook.com
- Phone: +86 150 1393 5963
- Hours: Monday–Friday, 9:00–18:00 (GMT+8)
- Address: Building 27A, 9th Floor, Dongfang E-commerce Park, Jiufu Road, Shangcheng District, Hangzhou, Zhejiang, China