Quality first — every batch is inspected before shipment. Defective items are replaced or compensated.
Quality Commitment
Every batch is inspected before leaving our factory. If delivered goods do not meet the agreed specification, we will make it right:
- Defective or damaged pieces are replaced at no charge
- Batch quality issues are compensated as agreed in the sales contract
- Goods are produced under EN71, CE, UKCA, CPSIA and related certifications
Reporting a Quality Issue
Please report any quality issue within 7 days of delivery, with the following information:
- Inquiry or order number from your sales confirmation
- Photos of the affected pieces and the outer packaging
- Quantity affected and a short description of the issue
After-Sales Process
Contact Sales
Reach your sales representative with photos and details
Provide Evidence
Share photos, quantities and the affected batch number
Assessment
We verify the issue against the agreed specification
Resolution
Replacement pieces or compensation arranged promptly
How We Resolve Issues
- Replacement: Defective pieces are re-produced and shipped with your next order or separately, at no charge
- Compensation: Batch issues may be resolved by credit or price adjustment as agreed in writing
- Timeline: Most cases are assessed within 5-7 business days of receiving complete evidence
Customized and OEM/ODM Orders
Customized products are produced to approved samples and specifications. Quality claims follow the agreed specification; design or specification changes requested after production confirmation are handled per the sales contract.
Damaged in Transit
If goods arrive damaged in transit:
- Photograph the damage and the outer packaging before unpacking further
- Contact us within 7 days of delivery with the photos
- We will arrange replacement or compensation as agreed in the sales contract
International Shipments
For international orders:
- Claims follow the evidence and timelines above, regardless of destination
- Import duties and taxes are handled as agreed in the sales contract
- Replacement shipping is arranged at no charge for confirmed quality issues
Contact Us
Start an after-sales case by contacting us:
- Email: lijutech_official@outlook.com
- Phone: +86 571 2829 2607
- Hours: Monday-Friday, 9:00-18:00 (GMT+8)