Summary: You may return unused items within 30 days of delivery for a refund. EU consumers additionally have a statutory 14-day right of withdrawal. Refunds are issued to the original payment method within 10 business days of our receiving the returned item.
1. Return Window
- 30 days from the date of delivery for all orders, provided the item is unused and in its original packaging.
- EU consumers: a statutory right of withdrawal of 14 days from the date you receive the goods, under the EU Consumer Rights Directive. No reason needs to be given. Our 30-day policy applies on top of, and does not limit, this statutory right.
- Requests made after the return window can no longer be accepted, unless the item is defective.
2. Conditions for Return
To be eligible for a return, the following must apply:
- The item is unused, unassembled and in its original packaging with all pieces present.
- The item was not a customised, personalised or made-to-order product.
- Proof of purchase (order number or order confirmation email) can be provided.
3. Items That Cannot Be Returned
- Customised and made-to-order items: products produced to your specification or commissioned builds cannot be returned unless defective.
- Assembled or used items: items that have been built, used or damaged after delivery.
- Items without original packaging or with missing pieces.
- Gift cards and digital content.
4. How to Start a Return
- Contact us at lijutech_official@outlook.com within the return window, with your order number and the reason for the return.
- We confirm your request and send you a return authorisation together with the return address within 2 business days.
- Pack the item securely in its original packaging, include the return authorisation, and ship it to the address provided.
- Send us the tracking number. Please do not send items back without authorisation, as they may be refused.
5. Return Shipping Costs
- Defective, damaged or incorrectly shipped items: we cover the return shipping cost and any replacement shipping cost.
- Change of mind: the buyer pays the return shipping cost. Original shipping charges are non-refundable unless required by law.
- EU consumers exercising the right of withdrawal: the buyer bears the direct cost of returning the goods. We will tell you the likely cost before you ship.
6. Refunds
- Refunds are issued to the original payment method. We cannot refund to a different card or account.
- We process the refund within 10 business days of receiving and inspecting the returned item. Card issuers and payment providers may take a further 3–10 business days to post the credit.
- Shipping charges are refunded only where the item was defective or the order was incorrect, or where a statutory right requires it.
- Refunds are issued in the original purchase currency. Exchange-rate differences between the original payment date and the refund date are not recoverable.
7. Exchanges
For a defective item we will, at your choice, send replacement pieces or a replacement item, or issue a full refund. For a different product, the fastest route is to return the original item for a refund and place a new order.
8. Damaged or Defective Items
Please inspect your order on arrival and report any damage or defect within 7 days of delivery, with photographs of the outer packaging and the affected pieces. We will arrange replacement parts, a replacement item or a refund at no cost to you. This does not affect your statutory rights.
9. EU Consumer Right of Withdrawal
Consumers resident in the European Union have the right to withdraw from the purchase of an item without giving any reason, within 14 days of receiving the goods. To exercise this right, notify us within the 14-day period by email. We will refund the purchase price within 14 days of receiving your notice, using the original payment method; however, we may withhold the refund until we have received the goods back or you have provided proof of return, whichever is earlier. The buyer bears the direct cost of returning the goods.
10. Faulty Goods under Consumer Law
Products supplied with a defect are also covered by statutory consumer protection in your country of residence, in addition to this policy. Nothing in this policy limits those rights.
11. Contact Us
- Email: lijutech_official@outlook.com
- Phone: +86 150 1393 5963
- Hours: Monday–Friday, 9:00–18:00 (GMT+8)
- Address: Building 27A, 9th Floor, Dongfang E-commerce Park, Jiufu Road, Shangcheng District, Hangzhou, Zhejiang, China